Welcome sign by glowing antique lantern

HOURS

The Laughing Cabin is an on-line store with customer service hours from Monday-Friday from 8 am-5 pm Eastern standard time. Closed on Saturday, Sunday and all U.S. holidays.

MAILING ADDRESS

The Laughing Cabin
P.O. Box 2985
Cleveland, GA 30528

CONTACT

Susan Williams, Owner
E-mail: thelaughingcabin@gmail.com
Contact Form

SITES

Blog: https://www.thelaughingcabin.com
Store: https://www.the-laughing-cabin.myshopify.com/
Facebook: http://www.facebook.com/thelaughingcabin

PAYMENT METHODS

The Laughing Cabin uses Shopify to host its products and as an e-commerce shopping cart. This allows you the convenience of paying with your choice of credit card, debit card or PayPal account through Shopify’s secure payment portal. You do not have to have a Shopify or PayPal account to make a purchase through our shopping cart. Please contact thelaughingcabin@gmail.com if you need assistance placing an order.

Your payment information is handled by Shopify, and The Laughing Cabin does not have access to that information, to ensure your privacy. We do have access to your name and address for shipping purposes only. This information is never shared or sold for any reason, and we do not solicit our customers through direct contact unless they have voluntarily chosen to subscribe to our e-newsletter.

NEED MORE TIME TO PAY?

PayPal provides a deferred payment program called PayPal Credit which will allow you to make purchases up to an approved amount and take up to 6 months to pay at 0% interest. You can use your PayPal account and/or your PayPal Credit account to make a purchase at The Laughing Cabin. Here is the link for more information: PayPal Credit

SHIPPING POLICY

Shipping Overages: All items include flat rate shipping within the U.S. Shipping costs are manually adjusted for multiple items shipping to the same address at the time your order is processed. Shipping overages, if any, will be refunded according to your method of payment on the day your order ships.

TLC Original Handmade Items: All ready-to-ship TLC Original handmade items that are purchased from The Laughing Cabin will be processed and shipped within 1-3 business days from the time of purchase.

All TLC Original gourd art pieces will ship Priority Mail through the U.S. Postal Service. Shipping insurance and tracking is provided at no extra cost. You will receive the tracking information by e-mail notification on the day your item ships.

Rustic Home & Cabin Decor: Items including quilts, bedding, lighting, rustic wedding decor, rugs, etc. Items appearing on these pages are processed directly through The Laughing Cabin’s on-line store using Shopify’s secure payment system. Orders will ship within 3-5 business days unless otherwise noted in the item description. Orders will ship via FedEx or UPS Ground to U.S. addresses only. Flat rate shipping is calculated at check-out.

Affiliate Items: The Laughing Cabin’s blog and Facebook page contain affiliate links to products that we endorse and recommend. Affiliate links are clearly designated whenever they appear. If you choose to purchase an item using an affiliate link, the seller associated with that link will be responsible for the transaction, customer service, shipping and returns. Please check their store policies prior to making a purchase. Read more about our affiliate disclosures HERE.

RETURN & REFUND POLICY

Returns for Gourd Art Sculptures:

If your gourd art sculpture arrives in damaged condition, please contact The Laughing Cabin within 7 days by e-mail at thelaughingcabin@gmail.com. Please attach photos of the damaged item. Most gourd art pieces will be shipped USPS Priority Mail which will include shipping insurance. Therefore, if the item is damaged in shipment, The Laughing Cabin will provide you with the shipping insurance receipt which can be used to file a shipping claim. USPS will require you to show the item in its original packaging so that it can be inspected. If a refund is issued by USPS, it will be issued directly to you. Take pictures of the item and the packaging for your records. It is the buyer’s responsibility to make a shipping insurance claim.

If the damage to your item is due to improper packaging on the part of The Laughing Cabin or the manufacturer (as determined by USPS) or due to a manufacturing defect — other than intentional aging, distress or weathering of the surface for creative purposes — please send photos of your item showing the damage to thelaughingcabin@gmail.com. In some cases, you will be asked to return the item before receiving a refund. Please note that handmade items such as gourds and salvaged wood have natural dimples, markings and characteristics that would NOT be considered manufacturer’s defects. If we can determine that the damage is indeed caused by a manufacturer’s defect, we will refund your entire purchase including shipping within 3-5 business days according to the method of  payment you used to make the purchase. You must submit a refund claim by e-mail within 30 days of the purchase of your item — including photos of the item and the area of defect. After 30 days, no refunds of any kind will be issued.  This includes custom orders.

The Laughing Cabin cannot take responsibility for color variations that occur when an item is viewed through a mobile device or computer monitor. We will make the best effort to describe the item and its colors and provide photographs that are a good-faith representation of the item’s color, measurements, etc.

The gourd art sculptures and wooden signs include a warning in the item description and/or in the care instructions that they should not be exposed to direct sun or rain. Absolutely NO REFUNDS will be issued in the event of sun, water, rain or damage caused by exposure to the elements.

Returns for Commercially Manufactured Items:

This includes items that have been manufactured by Park Designs, CTW Home Collection, CWI Gifts, Honey & Me and VHC Brands.

Please contact The Laughing Cabin by e-mail at thelaughingcabin@gmail.com if your order arrives in damaged condition. Please take pictures of the item in its original packaging and keep the original packaging to return along with the item, if you are asked to do so. Send photos of the damaged item as an e-mail attachment. You will receive a response e-mail within 48 hours that will include instructions for where to return your item in order to receive your refund. Each manufacturer has its own specific return instructions, so you will be advised accordingly. Refunds are issued by The Laughing Cabin, according to your method of payment, within 3-5 business days after your returned item is received and confirmed. Refunds will only be issued for shipping damage or manufacturer’s defects. Refund claims must be submitted to The Laughing Cabin by e-mail within 14 days of receipt of your item.

Please note that bedding items will NOT be refunded if they have been laundered before being returned.

EXCHANGES

No exchanges are accepted for any items purchased from The Laughing Cabin’s on-line store except for bedding items. Please note: Bedding items that are returned for exchange will not be accepted if they have been laundered.

CUSTOM ORDERS

The Laughing Cabin accepts custom orders for handmade items produced at The Laughing Cabin’s workshop.

Please contact thelaughingcabin@gmail.com to make arrangements to place your custom order. Your item will be created within 7-10 business days, and a photo(s) will be sent to you by e-mail for visual approval when your item is completed. You will have up to 14 days to approve your item and make payment. (One or two minor changes are included in the cost; significant changes will incur an additional cost.) If the item is not approved and purchased within 14 days, both parties will be released from any further obligation, and the item will be offered for sale to the general public.

All custom orders include shipping insurance at no additional cost.

INTERNATIONAL SHIPPING

The commercially manufactured items that are sold in our on-line store are not available for international shipping. The items in our TLC Originals shop can be shipped First Class International to the following countries: New Zealand, Australia, Canada, UK. Please use the CONTACT FORM to request pricing for international shipping before placing your order.

ABSOLUTELY NO REFUNDS OR EXCHANGES OF ANY KIND for items shipped to international addresses.

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